Holofile

Cloud sync isn’t working

What each Cloud sync message means, and how to get your collection syncing again.

Updated

Open Settings → General → Cloud sync to see its status, and tap Sync now to try right away.

Paused

  • “Paused: you were signed out.” Your session ended. Tap Sign in again and sign in with the same email.
  • “Paused: Holo10 has ended.” Your collection stays on your iPhone, and your cloud copy is kept. Sync starts again when Holo10 is back: try Settings → Holo10 → Restore purchases.
  • “Paused: your collection is over Cloud sync’s limit.” Contact us.

Not synced

  • “Couldn’t reach Cloud sync. Check your connection.” You’re offline, or the connection dropped. It tries again on its own.
  • “Cloud sync took too long to answer” or “didn’t answer properly”. Wait a minute, then tap Sync now.

Something’s missing on another iPhone

  • Check that both iPhones are signed in with the same email (Settings → Account).
  • Open Holofile on the iPhone with the changes so it can send them, then pull down to refresh on the other.

Your app icon and notification permission are set on each iPhone, so they don’t sync.