Troubleshooting
When a scan, a price, sync or a notification isn’t doing what you expect.
Articles
- A scan picked the wrong card How to fix a wrong match, and how to help the scanner read a card it’s struggling with.
- A card or product isn’t in Holofile Report it missing so it’s added for everyone, and add a custom item so it counts in your collection now.
- Japanese cards Turn on Japanese cards for search and scanning, show their printed names, and see their prices in yen.
- Reverse holos and other printings Pick the right printing, like reverse holo or 1st Edition, so each copy gets its own price.
- Prices aren’t loading or look old What to do when Holofile says you’re offline, prices are out of date, or the catalog hasn’t downloaded.
- Cloud sync isn’t working What each Cloud sync message means, and how to get your collection syncing again.
- Price alert notifications aren’t arriving Check that price alerts and iOS notifications are on, and how Holofile’s daily price alerts work.