Prices aren’t loading or look old
What to do when Holofile says you’re offline, prices are out of date, or the catalog hasn’t downloaded.
Prices update once a day. If they look old, pull down on Collection to refresh. Settings → Prices → Last updated shows when they last came in.
What the messages mean
- “You’re offline.” Holofile shows the prices it last downloaded and says how old they are. Reconnect, then pull down to refresh. With Cloud sync on, your changes sync when you’re back.
- “Prices are out of date.” They haven’t updated in over a day. Pull down to refresh.
- “The card catalog hasn’t downloaded.” Connect to the internet, then pull down to try again. If it says the server didn’t answer, try again in a minute.
- “Couldn’t load price history.” The chart didn’t download. Check your connection and open it again.
Still stuck?
- Close Holofile and open it again.
- If one card’s price looks wrong rather than old, tell us which card and printing it is: contact us.